Terms and Conditions
Welcome to Moon Mama!
These Terms and Conditions outline the rules and guidelines for using our website operated by Moon Mama us. By accessing or purchasing from our Website, you agree to be bound by these Terms. Please read them carefully before using our site or making any purchases.
Last updated: 14 October 2025
1. About Moon Mama
Moon Mama is an online store providing digital downloadable products, such as eBooks, guides, and resources designed to support expectant parents, new mothers, and families. All products are intended for informational and educational purposes only.
2. Digital Products and Access
All products available on our Website are digital downloads. Once payment is successfully processed, you will receive access to your purchased files. Digital products are non-refundable and non-exchangeable due to their downloadable nature.
Please ensure your device can open common file types (such as PDF, DOCX, or ZIP) before purchasing.
3. Intellectual Property
All content on this Website, including text, graphics, logos, images, and digital products, is the property of Moon Mama and is protected by copyright laws. You may not copy, share, resell, or distribute any digital products without prior written consent from Moon Mama.
4. Payments
Payments are securely processed via Stripe. We do not store or have access to your payment details. By making a purchase, you agree to provide accurate billing information and authorise Stripe to process your payment.
5. Refunds and Exchanges
Due to the digital and instantly accessible nature of our products, all sales are final. If you experience an issue accessing your product, please contact us at support@moonmamastore.com, and we will assist you as quickly as possible.
6. Community and Blog Content
Our Website may include community spaces and blog posts where users can share experiences and thoughts.
Please treat others with respect. Moon Mama reserves the right to moderate or remove any content that is inappropriate, offensive, or violates these Terms.
7. Limitation of Liability
Moon Mama is not liable for any direct, indirect, or incidental damages arising from the use or misuse of our Website or products. All content is for informational and educational use only and should not replace professional medical, legal, or therapeutic advice.
8. Changes to Terms
We reserve the right to update or modify these Terms at any time. Updates will be posted on this page, and your continued use of the Website signifies your acceptance of any changes.
9. Contact Us
If you have any questions about these Terms, please contact us at: 📧 support@moonmamastore.com
Privacy Notice
We are committed to protecting your personal data and privacy. This Privacy Notice explains how we collect, use, and protect your information when you visit our website or purchase from our store.
1. Data We Collect
We may collect the following personal data:
Name and contact details (e.g., email address)
Billing and payment details (processed securely via Stripe)
Information submitted via contact forms, community comments, or newsletter sign-ups
Analytical data (such as website traffic and usage patterns)
2. How We Use Your Data
We use your personal data to:
Process and deliver your digital purchases
Respond to customer support enquiries
Improve our Website and user experience
Send updates or newsletters (only with your consent)
3. Legal Basis for Processing
We process your data under the following legal bases:
To fulfil a contract (for your purchases)
To comply with legal obligations
With your consent (for marketing communications)
4. Cookies
We use cookies to improve your browsing experience and analyse site performance. You can control or disable cookies through your browser settings.
5. Sharing Your Data
We do not sell or share your personal data. We only share information with trusted third parties (such as Stripe for payment processing or analytics providers) as necessary for operating our Website.
6. Data Retention
We retain your data only as long as necessary to fulfil the purposes outlined above or as required by law.
7. Your Rights (Under UK GDPR)
You have the right to:
Access your personal data
Request correction or deletion
Withdraw consent to marketing
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact us at support@moonmamastore.com.
8. Security
We take reasonable steps to protect your personal data from loss, misuse, or unauthorised access. However, no online system is 100% secure.
9. Contact
For privacy-related questions, please contact:
📧 support@moonmamastore.com
Disclaimer
The content, digital products, and information available on our website are intended for informational and educational purposes only.
Moon Mama is not a medical, legal, or psychological service provider. Our resources are created to support parents and families but should not replace advice, diagnosis, or treatment from qualified healthcare professionals. Always seek the guidance of your doctor, midwife, or another qualified health provider with any questions regarding your health, pregnancy, or postpartum care.
Moon Mama does not accept liability for any loss, injury, or damage resulting from reliance on information or products provided on this Website. By purchasing or using our digital products, you acknowledge that you are responsible for how you use the information provided.
